Jaya9 Live's Privacy Policy — Your Data, Our Responsibility

Jaya9 Live is one of Bangladesh's most popular online Sports Betting and casino platforms. When you use our website or mobile app, certain personal information is shared with us. This Privacy Policy clearly explains what that information is, how it is collected, how it is used, and how it is kept safe.

We believe privacy is a fundamental right. That's why Jaya9 Live only collects what's necessary, keeps it secured to the highest standard, and never sells it to third parties without your consent. This Privacy Policy has been developed in accordance with international data protection standards (GDPR).

Jaya9 live collects two types of information — what you provide directly, and what is gathered automatically based on how you use the platform.

Jaya9 Live collects information through various methods, always in a lawful and ethical manner:

• Registration Form: Information you provide when creating an account is collected directly.
• KYC Verification: From documents uploaded for identity verification.
• Payment Processing: From payment gateways during deposits and withdrawals.
• Platform Usage: Automatically when you play games or place bets.
• Cookies & Tracking: From your website browsing behavior (see our Cookie Policy for details).
• Support Contact: When you contact us via live chat or email.

Jaya9 Live uses your information only for specific, legitimate purposes. Full details are outlined below:

• Account Management: To provide registration, login, and account services.
• Transaction Processing: For deposits, withdrawals, and bonus distribution.
• Identity Verification: For KYC verification to prevent fraud and money laundering.
• Service Improvement: To personalize and improve your experience.
• Responsible Gaming: To analyze gaming behavior and detect early signs of potential issues.
• Customer Support: To resolve your issues and answer your questions.
• Marketing: To send you relevant offers and promotions with your consent.
• Legal Obligations: To meet regulatory requirements.

Jaya9 Live never sells your personal information. However, in certain situations, data may be shared with trusted third parties:

• Payment Processors: Mobile Pay, Nagad, Rocket, and other payment gateways — used solely to process transactions.
• Identity Verification Services: Authorized verification providers to complete the KYC process.
• Technology Partners: Software providers supporting platform operations — bound by strict confidentiality agreements.
• Law Enforcement Agencies: When required by court order or legal obligation.
• Licensing Authority: For regulatory investigations or audits as required.

Jaya9 Live uses industry-leading technology to protect your data. Our security infrastructure is multi-layered:

• SSL/TLS Encryption: All data transmission is secured with 256-bit SSL encryption.
• Encrypted Database: All stored data is kept in encrypted form.
• Firewall Protection: Advanced firewall systems block unauthorized access.
• Two-Factor Authentication: An added layer of security for your account.
• 24/7 Security Monitoring: Round-the-clock system monitoring.
• Regular Security Audits: Third-party security audits are conducted on a regular basis.

Cookies are small text files stored in your browser. jaya9 live uses cookies to enhance your experience and ensure the platform runs smoothly.

7.1 Cookies We Use

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze site usage and drive improvements.
• Marketing Cookies: To show relevant ads (with your consent).

7.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

Under GDPR and international data protection standards, you have full rights over your own information. jaya9 live respects these rights:

Jaya9 live does not retain data longer than necessary. General retention policy:

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Accounts: After closure, data is typically retained for up to 5 years in line with legal obligations.
• Transaction Records: Up to 7 years, in line with financial regulatory requirements.
• KYC Documents: Securely deleted once the legal requirement is fulfilled after verification.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Jaya9 Live is strictly for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor's information has been collected, we will immediately delete that data and the associated account.

Jaya9 Live may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or an app notification. The "Last Updated" date at the top of this page will always reflect the latest revision. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests to exercise your rights regarding our privacy policy, please reach out to us. Our data protection team is always here to help.